Switch Verizon land service to Digital Voice...

[psathp]

It's been a very frustrating and costly adventure so far. When I first ordered my FiOS bundle, Digital Voice was not available in my area. Upon talking to various Verizon reps, I went ahead and signed up for the landline hoping to convert to Digital Voice to rip the benefits, plus be able (only then) to port my Vonage phone # to Verizon.

After many agonizing hours on the phone with various reps, the issue is still not resolved and now I'm told I can't convert to Digital Voice, unless I cancel my entire contract, eat the termination fee and start all over.

Any similar experiences out there? Any advice?

Many thanks,

-p

[ITGuy]

I have FIOS service,  and have since decided that I would prefer Digital Voice.    It was never available in my area of Pittsburgh, PA, and I was always given a target date of November, 09.     In 11/09,  I was told that Digital Voice will no longer be offered to anyone that didn't already have it.  

Someone from Verizon???    Can you confirm??

[VZ_Constance]

Hello psathp...I would have to look into this for you. Please fill out https://www98.verizon.com/content/verizonsupport/ so we can access your account. Thank you.

[VZ_Constance]

Hello ITGuy...can you please fill out this form https://www98.verizon.com/content/verizonsupport/ so I can check into this for you, sorry for the run around. I will find out what is going on in your market area, thank you!

[barje80]

I would like to switch to digital voice without it affecting my current contract.