Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Too many storm interruptions
Garyjay1
Newbie
‎01-24-2015 07:13 AM
Why does my landline go out every time it rains or snows? Why can't it be fixed correctly? Why does Verizon " bully" me with repair cost threats? If all my phones are out, common sense says it's not my internal wiring! Why do I have to jump thru hoops to talk to a rep???????????
0 Likes
Reply
2 Replies
Correct answers are available for this post.
Re: Too many storm interruptions
Predator7
Specialist - Level 1
‎01-28-2015 07:23 AM
@Garyjay wrote:
Why does mylandline go out every time it rains or snows? Why can't it be fixed correctly? Why does Verizon " bully" me with repair cost threats? If all my phones are out, common sense says it's not my internal wiring! Why do I have to jumpthru hoops to talk to a rep???????????

Mine was out for two days during Storm...................

0 Likes
Reply
Correct answers are available for this post.
Re: Too many storm interruptions
Verizon_Support
Customer Service Rep
‎02-01-2015 07:31 PM

Hi Gary,

Are you still having service issues?  If so, can you please send us a PM with this post so we can investigate?

Also, I apologize our tech team made you feel bullied with tech costs. They are required to let every customer know that when we send a tech out, if the problem turns out to be on the customer's side, there is a charge.

Every call is recorded and they are required to advise you.

Obviously with a weather related issue, it shouldn't be your problem but I promise they were only following their requirements

Hopefully, everything is back up by now, but if not, please send us a private message

~Jess

0 Likes
Reply