Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Trouble Shooting IS a JOKE!

I was mid conversation with my daughter when my phone was disconnected. I tried calling her back and the phone rang once then went dead. She tried calling me and the same thing, my phone rang once then went dead. I do NOT own a cell phone so I came on line to try and report my issue. That took me to trouble shooting. Hahahahah- JOKE! The problem I have isn't even listed in the options. How am I supposed to work with that? It is soo tempting to BUY a cell phone and tell Verizon BYE BYE!!!

Thanks for nothing Verizon!

Re: Trouble Shooting IS a JOKE!
Champion - Level 1

You can get help by going to our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.