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Trying to add Non-Published service to my landline.

I have been trying to add Non-Published service to my landline since June 26th.

I have placed at least eight orders on-line, seen order numbers for each and chatted with four "Chat Now" reps assuring me that the issue would be addressed.

I was put on hold at 1-800-VERIZON for 3.5 hours only to be disconnected.

The orders just vanish and my service is still showing listed and published!

I am trying to figure out why this has become such an ordeal!! 

Re: Trying to add Non-Published service to my landline.
Community Manager
Community Manager

Hi FrustratedPlus,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.