Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
We have had a landline for years because we liked the reliability. Until two weeks ago when we started hearing loud static whenever we picked up the phone. We called in an order, the tech came 3 days before the appointment and "fixed" it according to the text message I received.
Except he didn't. So we called and waited on hold again and a tech came out and looked and said it was an outside problem that he couldn't fix. So another day, another tech...tech came, spliced some wires, said it was fixed.
Except it wasn't. Called in AGAIN and AGAIN a tech came out when he wasn't scheduled and then left because he couldn't get inside.
Waited all day yesterday. Was told the tech was working on our problem. No tech ever showed up and Customer Service was clueless. We were told we would be priority today and this would be fixed first thing this morning. Well, it's almost noon, we've been "the next ticket to be worked on" since before 9 a.m. while the arrival time keeps getting pushed back and back.
Is this "priority"? We've tried to call and we've been put on hold. Now we can't even be connected.
I am so disgusted with Verizon right now. I cannot believe the amount of time I've had to waste trying to get this problem resolved.
Please provide me with a phone number, mail address or email address of someone who can actually do something about this.
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.