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Two weeks later, phone is still not fixed and have now waited 2 days for a tech who never showed up!

We have had a landline for years because we liked the reliability.  Until two weeks ago when we started hearing loud static whenever we picked up the phone.  We called in an order, the tech came 3 days before the appointment and "fixed" it according to the text message I received.

Except he didn't.  So we called and waited on hold again and a tech came out and looked and said it was an outside problem that he couldn't fix.  So another day, another came, spliced some wires, said it was fixed.

Except it wasn't.  Called in AGAIN and AGAIN a tech came out when he wasn't scheduled and then left because he couldn't get inside.

Waited all day yesterday. Was told the tech was working on our problem.  No tech ever showed up and Customer Service was clueless.  We were told we would be priority today and this would be fixed first thing this morning.  Well, it's almost noon, we've been "the next ticket to be worked on" since before 9 a.m. while the arrival time keeps getting pushed back and back.

Is this "priority"?  We've tried to call and we've been put on hold. Now we can't even be connected.

I am so disgusted with Verizon right now.  I cannot believe the amount of time I've had to waste trying to get this problem resolved. 

Please provide me with a phone number, mail address or email address of someone who can actually do something about this.

Re: Two weeks later, phone is still not fixed and have now waited 2 days for a tech who never showed
Master - Level 3


Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.