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Unable to Port Number Out

I have been attempting to port out my landline number out of Verizon for almost a month now and it seems like Verizon is blocking the number from being released. I've called Customer Service multiple times and each time, they tell me to "wait" and that the 2 carriers will figure it out. The new carrier however is telling me that Verizon is not releasing the line. Please advise. 

Re: Unable to Port Number Out

Hi emm514,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.