Unable to listen to voice mails for SEVEN DAYS?!?!?!?

[mizmaybelle]

It's been a week since I've been able to listen to my voice mails online. (I have five messages, and I hope that none of them are important.)  And I see that I'm not the only customer with this problem.  Unacceptable, especially since Verizon is a PHONE company first and foremost.  

Do you have any plans on addressing this issue any time soon?  Please let me know since my contract is up in a few months.  As much as I dislike Cablevision, I never had a problem with their digital phone service and they are looking pretty good right now. 

[ElizabethS]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

[mizmaybelle]

Clicked on the link in your reply, and "live chat" is not even on option?  It's 11:30 AM EST btw.