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VCA Unable to retrieve call log
DuardF
Enthusiast - Level 2
‎09-13-2009 06:26 AM

Verizon Call Assistant works well for me except that about seven times out of eight, when I sign in, I get a message

     We are unable to retrieve call log at this time . . . Please try again later.

Once this message is displayed nothing works except to right-click the VCA icon in the system tray, and select Sign Out. About 45 seconds later the sign-in dialog is displayed. Chances are it still doesn't work but eventually it does.

I don't see any mention of this in the forum or elsewhere.

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Re: VCA Unable to retrieve call log
VZ_JoeD
Contributor - Level 1
‎09-14-2009 06:41 AM

Here is a post from another user...Let me know if this helps

Go and open My Computer,then go and open, the "C" folder then go and open, Program Files folder then go and open Verizon then go and open Call Assistant folder,then go to DCClient_Retail right click on it to edit(in notepad) ,then go edit line HostIPAddress" value="www36.verizon.com" to HostIPAddress" value="www36p.verizon.com", then save the file and restart the computer. This should fix the problem and you can use Call Assistant

http://forums.verizon.com/t5/Home-Phone-Landline-or-Digital/Verizon-Call-Assistant/m-p/41486#M1456

You can also try the web version if you log into "My account", look under "My home phone" and click on "View call log details"  That should open the web version of Call Assistant

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Re: VCA Unable to retrieve call log
TEM3
Enthusiast - Level 3
‎09-23-2009 01:54 PM
I am running Vista 64bit. Should VCA work ok. I've only tried to access it a couple time so far (just got it installed yesterday) but it either locks up or crashes. I notice it is a BETA version. Hopefully it will improve. I will try the suggested adjusted above. But, at this point, the program is worthless.
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Re: VCA Unable to retrieve call log
gilliano5
Newbie
‎09-24-2009 12:22 PM

I am also having the same problem.  I found the posting regarding changing the call assistant file name, but when I look in the file, it is already formatted correctly (nothing for me to edit).  My VCA shows no calls since the end of August.  Should I uninstall it and then try to install again?

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Re: VCA Unable to retrieve call log
VZ_JoeD
Contributor - Level 1
‎09-24-2009 01:09 PM

Have you tried to uninstall/Reinstall yet?  If not try that and let me know if that works

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Re: VCA Unable to retrieve call log
Carl
Specialist - Level 1
‎10-02-2009 11:40 AM

I get this EVERY morning when I log into VCA. It usually does log in sometime later, if i remember to retry.

Earlier, when I was unable to connect at all, I did change the address as indicated in post 2.

My biggest issue with VCA right now is that it is telling me I am not subscribed to Verizon Voicemail (I am though).

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Re: VCA Unable to retrieve call log
Bob_Robertson
Specialist - Level 1
‎10-02-2009 12:19 PM

Has anyone simply tried calling the Verizon Call Assitant support number for help? 1-888-483-5156

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