VCA retrieval of voice mail in 845 area code

[silverfox44]

Call logging works just fine through the VCA client. Attempting same with voice mail does not. After calling VCA help desk , explaining problem and having a ticket opened, I was told (approx. 1.5 weeks later) that it is not yet available in my area (845) and will not be for another year. Call me paranoid but I find it difficult to believe that VCA TECHNICAL SUPPORT took a WEEK AND A HALF to figure out that the function was not available. Can anyone verify ?? Since this is ONE OF MANY problems I have had with VCA, technical support credibility is questionable.

Contacting  generic phone support helpdesk via email about availabilty in 845 areacode got me an email response to contact the VCA group.

[Hubrisnxs]

they current support for vca took it over from another group, so there are some gaps in what would be normal obvious information for a seasoned rep.  I know that there are a number of area's in ny that can't get it and if memory serves me it's pretty much just in the 215 area only.   but call again and just say you were told that you didn't have it available and if they could check your location just to be sure.   

[silverfox44]

OK...worth a try...thanx