Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I added the Verizon World Plan 300 minutes on Saturday 1/31/2015.
One representative advised me to wait 24-48 hours before making an international call.
When I called back that same day, another representative stated that as long as the calls are made after 7pm that night, I would be able to get credit.
At 7pm on Saturday, 1/31/2015, I made 3 international calls totaling 95 minutes. When I got my bill, the total charges for those minutes were about $460.00 and that does not include the taxes and surcharges.
I called Verizon billing and was informed that I could not get credit because there were no notes by the representative who informed me that I could make a call at 7pm on the same day I added the World Plan.
I think that is ridiculous since I did have the World Plan on my account. The plan is $15 per month and covers 300 minutes and now I am expected to pay over $450 for 95 minutes worth of calls that should be covered on the plan.
Since no representative wants to credit my account, what course of action should I take?
Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.
Have you get credit ?
Sorry for the long delay.
I finally got a credit after I got the FCC involved. In fact, I've been having trouble with my bill almost every month after that. Every time Verizon representatives have refused to provide credits, I have reached out to the FCC to get the issue resolved.
If I don't go over my minutes, why should I have to pay because of Verizon's system errors?