VERIZON WORLD PLAN

[kompas3033]

I added the Verizon World Plan 300 minutes on Saturday 1/31/2015.

One representative advised me to wait 24-48 hours before making an international call.

When I called back that same day, another representative stated that as long as the calls are made after 7pm that night, I would be able to get credit.

At 7pm on Saturday, 1/31/2015, I made 3 international calls totaling 95 minutes. When I got my bill, the total charges for those minutes were about $460.00 and that does not include the taxes and surcharges.

I called Verizon billing and was informed that I could not get credit because there were no notes by the representative who informed me that I could make a call at 7pm on the same day I added the World Plan.

I think that is ridiculous since I did have the World Plan on my account. The plan is $15 per month and covers 300 minutes and now I am expected to pay over $450 for 95 minutes worth of calls that should be covered on the plan.

Since no representative wants to credit my account, what course of action should I take?

Thank you.

[LawrenceC]

Hi kompas3033,

Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

[manhattanNYC1]

Have you get credit ?

[kompas3033]

Hi,

Sorry for the long delay. 

I finally got a credit after I got the FCC involved. In fact, I've been having trouble with my bill almost every month after that. Every time Verizon representatives have refused to provide credits, I have reached out to the FCC to get the issue resolved.

If I don't go over my minutes, why should I have to pay because of Verizon's system errors?