Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have Verizon DSL and local landline calling. I have (or used to have) AT&T as my long distance provider. I made the terrible, terrible mistake of upgrading my internet speed and LOCAL calling package with Verizon, and the Verizon representative put an order in that removed my long distance service - for no reason and without my permission. My long distance provider cancelled my service after receiving Verizon's "order" and I discovered I had no long distance service, a situation that I find extremely upsetting. This action is illegal - a company cannot remove a long distance provider without permission. To add to the problem, AT&T no longer offers the plan I was on, so I must choose another, more expensive plan. Since Verizon created this problem, it is truly unimaginable to have Verizon long distance service - I will never, ever put myself in a situation where I purchase more Verizon services. If I could change my email accounts quickly, I'd cancel everything and never do business with Verizon again.
When I called Verizon, after finally getting through the automation, I was first forwarded to Technical Support in India and finally to a customer service representative who lied and would not admit what Verizon did to me. This took an hour. I called AT&T, and they told me that Verizon cancelled my account with them. I called Verizon back, and eventually reached an individual who admitted that Verizon had cancelled my long distance service without permission - this happened when the Verizon employee placed the order for faster DSL and upgraded local calling.
It has now been many hours since I've tried to re-establish my long distance service. AT&T put an order into Verizon to resume my service, but apparently it will take Verizon days or even a week to act. What I really want is for Verizon to put my long distance service back - ASAP.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Warwick91, we haven't heard from you since communicating with one of our specialists, and at this time the issue appears resolved. If you have any other questions about your account feel free to name a new post.