Verizon discontinued my mother's phone service after returning TV set top. I spent hours with verizon support, both by phone and by chat, only to discover they can't simply fix their error. I was told they need to transfer the number from "Verizon to Verizon" (whatever that means) which will take 5-7 business day, though "it will be expedited" with no promises. Meanwhile a woman, over 90, by herself, has lost her means of contact with her children (no daily calls) or anyone else. I am nearing the point of finding another provider for her as well as my family and me.
Not to mention she's also unable to call 911 should she need.
This issue has been escalated to a Verizon agent.
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