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I'm at the point of pulling my hair out. I've tried and tried to reach a rep via phone, but no go. My problem:
I can not figure out how to set my greeting on my voice mail to the computer generated voice that just states my phone number. If I go into my voice mail, enter my passcode, then press "9", then "1" for greeting, I only have the option of 1) keeping the message that's already there or 2) rerecording a new message. There is no option "3" like all tutorials say that should revert it to the 'machine voice'.
I did reach a rep via e chat and she reset my voice mail. That did the trick, BUT when I went through the steps to set up my voice mail, it made me record a message, and I didn't get the option of keeping the machine voice.
Anyone have any clue to how I can fix this?
Try going to the Fios Voice web site:
Here you can choose which voice mail greeting you want.