Verizon Management E-Mail Contact

[aprack]

I've been trying to get an issue escalated within Verizon.  I saw a previous question dealing with how to exchange data with Verizon related to a trouble ticket but those instructions don't make any sense on the page I see.  I have a trouble ticket opened with Verizon since last Friday but don't seem to be getting any resolution.  I can see the ticket in /managerepair page but can see any other information on the ticket status or current activity.  I've created a word document on my troubles (mainly that Call Blocking is not working correctly for some spoofed numbers - mainly numbers that don't meet the 10-digit cirteria).  After several calls with tech support the non-US call center treats me like my business is not important to them.  When I ask for an escallation, I get another non-american from the call center.  I can't seem to find a phone number or address to contact outside that foreign call center.  Does anyone know how I get this problem escalated? 

Is it the object of Verizon to not communicate with their customers?

{edited for privacy}

[LawrenceC · Accepted solution]

Hi aprack,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.