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Verizon Representative should be fired
rtejiram
Enthusiast - Level 3
‎09-08-2011 07:11 PM

I just called verizon fios to order home phone service. I currently have fios Double Play. A representative by the name of {edited for privacy}said to me its 49.95. I explain to her that on the internet it states 29.99. You wouldnt believe what she said to me. I wasnt angry or anything just because i asked her how can i make it a triple play she said to me "You should {word filter avoidance} order it online" then she hang up the line. I wish that her manager or someone in higher authority take care of this, because this is not appropriate customer service. And this is wrong. I dont know if i will remain a verizon fios customer after being served like that.

I am **bleep**....

{edited for privacy}

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Re: Verizon Representative should be fired
Shamika_VZ
Contributor - Level 3
‎09-10-2011 09:05 AM

Hello,

I am very sorry that you have experienced this. I sent you a private message so I can assist you.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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