I have been trying since first week in Jan of 2017 to get my legally blind 87 year old mothers life line recertified correctly after the agent that changed her phone number said that her lifeline would not be affected by the change. Well this did not happen and now she has a bill for $117, which on her fixed income she can ill afford to pay. The response is that one dept dose not work with the other and although I provided both a cell and email contact information to Life Line they only communicat via the snail mail. So no ma'am you have to pay the bill until life line is fixed, which still can take 2-3 weeks more and we will comtinue to bill your lovely mother the higher phone bill until such time. I'm sorry this happened to you but it's not this dept it's another dept this is the best we can do. Well my response is you can take this bill and place it where you can file most of your lost items and you've just lost another life long coustomers as soon as I can get it arranged. PS I've notified my state representatives, State attorney general, and several other agencies that deal with helping the elderly.
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