Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I am dissponting now and attempting to seek advice/help.
As of last Friday (2/5), I got email from Verizon that stated that We transferred mylandline to another provider and my line was shut off by Verizon. We never give any authorization to transfer to another provider. All of my other services are working (internet and TV). I called and was informed that my number had been given away to another provider This is a number that I've had for 15 years!!! (We have been with Verizon almost 20 years)
We keep calling on 2/6, 2/8, 2/9, 2/11, 2/12, 2/13, 2/17, 2/18.
They promise my phone will be back on 2/16 and my new bundle will start on 2/18 as they offered.
Until today is Thursday (2/18), my phone service it NOT back on and everytime I called , I spent time an hour and more, everytime we speak with different people.
They were mention that they did not have my number back, and also they were mention another provider (TWC- according Verizon) also doesn't have my number. My number is in the Limbo.
How can a company do this?! Without consent? Without notifying me?!
And all this time I've wasted calling and it's gotten me NO WHERE!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.