Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Verizon lies - company or just their customer support?
What_Boston
Newbie
‎06-13-2018 01:33 PM

My area is removing copper and forcing Fios. it seems that they didn't confirm an appointment, so Monday my phone was "cut off".  They told me that they could do nothing to restore service. I was explicitly told that a technician MUST come out to install the Fios equipment to replace a Landline with the newer technology. Low and behond my landline now works, and it's just the next day. The equipment replacement/installation isn't scheduled for another 2 weeks.

As you see, the Verizon Customer Support people are uniformed and untrained. In summary, I just call this company a big liar. 

0 Likes
Reply