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Verizon service removal and billing question
tylerusmc
Newbie

This problem has been going on for over a year. 

We originally tried to switch our landline service to our new home back in 2015 when we moved. 

Customer service was called when we had no service at our new home. Dozens of calls were made to resolve this before I finally gave up. Every month I would receive a "bill" in my email for no balance (can't be charged for services we don't have). 

December 2016 rolls around and my emaied bill starts showing charges again (still have no service). Every month since them I have received an email ever increasing bill and had to call a representitive who "isn't sure what is going on with the account" but promises it will be resolved. Now the amount is up to $208 and seems to have been sent to a collection agency. 

I just got off the phone with a representitive at lunch who said the charges had been erased. I check when I get off the phone and they are still there!

I am at my wits end. I don't know what else to do. I'm hoping someone will be able to help me.

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Re: Verizon service removal and billing question
LawrenceC
Community Manager
Community Manager

Hi tylerusmc,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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