Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I returned all of the equipment to Verizon over two months ago. I talked with a Verizon advisor two months ago. She asked me if I had the tracking number because she did not see anything. Mysteriously, as soon as I provided the tracking number, the Verizon agent saw that the equipment was returned. She promised that everything was OK and it would be removed prior to the next billing period. Here we are two months later and I am being harassed. I was a customer with Verizon for 18 years and never was late on a payment. I moved to an area that was franchised with AT&T. I had to cancel my Verizon service at that time reluctantly. After this experience, I will never use Verizon again. There are other alternatives with Time Warner and such. I have tried calling but the wait time is horrendous.
Fortunately, I have proof that the equipment was returned. However, they are still harassing me and threatening my credit. How many others does Verizon harass? How many others did not bother to save proof that they returned the equipment?
I am so busy and my pet peeve is to be accused of not returning equipment by a large corporation. Verizon needs to be held accountable
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.