Verizon wireline website is broken (again)

[GB237]

This is the THIRD time (in three years) that Verizon has broke their website, preventing me from Viewing & Paying my bill.  I have 1 login account, with 2 different landlines). 

 Last year it took countless phonecalls over 4 months and I spoke to 11 different people, just to get the website fixed so I can pay my bill online.   I spent 2 hours today, getting passed around to 3 different people, with little comfort that the issue is being addressed or anyone will followup and call me back.

You would think Verizon would WANT to fix this issue, so they can collect money and keep their costs down (because I am paperless).  I do not have the patience to go thru this again.    It seems the only option is switch my 2 landlines away from Verizon, to a different VoIP vender.  I dont know what else to do as I cant get thru the Verizon bureauracy to get (and keep) a simple problem fixed 😞

[LawrenceC]

Hi GB237,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.