Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Voicemail Notification Tone

The broken dial tone that indicates you have a voicemail will not stop after checking/deleting all voicemails.  Is there anyway to get this back in synch with the system?

Re: Voicemail Notification Tone
Contributor - Level 1

A good majority of calls with that trouble description are related to service changes where the voicemail access phone number was changed and the customer is actually calling and clearing out an older invalid voicemail box that is still active. If you have recently rebundled or made ANY changes to ANY of your services (doesn't have to be just phone), than that's definitely the issue. If you haven't and you're getting stutter dialtone in spite of emptying your voicemail, the mail box may need to be reset by tech support. Call in for such a reset, as well as confirming the correct voicemail access telephone number you should be calling should the trouble be the earlier stated trouble.