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Voicemail Notification Tone
Fischer1
Newbie

The broken dial tone that indicates you have a voicemail will not stop after checking/deleting all voicemails.  Is there anyway to get this back in synch with the system?

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Re: Voicemail Notification Tone
vz_ric
Contributor - Level 1

A good majority of calls with that trouble description are related to service changes where the voicemail access phone number was changed and the customer is actually calling and clearing out an older invalid voicemail box that is still active. If you have recently rebundled or made ANY changes to ANY of your services (doesn't have to be just phone), than that's definitely the issue. If you haven't and you're getting stutter dialtone in spite of emptying your voicemail, the mail box may need to be reset by tech support. Call in for such a reset, as well as confirming the correct voicemail access telephone number you should be calling should the trouble be the earlier stated trouble. 

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