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Voicemail not picking up

I have tried to set up verizon voicemail and I can call into it with my phone number and passcode.  There are never any messages because the voicemail does not take the missed calls.  I set the system up to go to voicemail afer 4 rings but the phone just continues to ring and the caller is never transferred to the voicemail system.  I have to use another answering machine to get the missed calls.  What is the problem?