Voicemail notifications in email from someone else's account

[jtjbt20x1]

Hi, I really like the email notifications when I get a voicemail on my FIOS landline.  I really do.  But I don't like the email notifications that tell me that someone else, whom I don't know, gets a voicemail.  I tried contacting the other person but didn't get any response.

How can I get these email notifications "A new message has arrived in your {edited for privacy} mailbox." stopped coming to me?

I asked customer support in chat and they told me it was my problem to solve, which is why I tried to contact the other person.

thanks.

[LawrenceC · Accepted solution]

Hi jtjbt20x,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.