I use a modem based implant monitor to transmit medical information to my doctor. A modem based device uses a phone connection to transmit/receive data. The monitoring device I use is from Medtronic and transmits stored information regarding the status of my heart implant device. Before switching to FIOS digital phone I was able to use this to send information in to my doctor. After FIOS installation the device can no longer communicate over the phone lines and prevents my medical information from being transmitted. FIOS sales representatives did not mention that modem based devices would no longer work on FIOS. This is a serious omission of information for people with medical issues that depend on periodic monitoring that uses existing phone lines. Their health and possibly their lives are put at risk by not revealing this incompatibility of FIOS and phone modem connnections. Who in their right mind would go forward with this change that could put them at risk when a functional phone connection is needed to transmit medical info. Speaking with FIOS tech support it looks like Verizon isn't doing anything to address this issue and forget about talking with sales people they are technically illiterate. You will just waste a lot of time waiting for connectivity to some other department or billing and in the end will most likely do a complete 360 because no one knows the answer to your question (past track record experience w/Verizon). A call from Medtronic indicated that Verizon has been aware of this issue for a very long time and has done nothing or has yet to resolve the problem. I guess they don't get notified when someone dies that may have attempted to send medical info to a doctor/hospital over a FIOS connection. Verizon tech support offered no work around solution so it seems Verizon may be totally ignoring this issue. I've sent a compaint in to the FCC so we'll see where it goes from there.
Yeah same with fax machines on services like that. I would have never known that except when a friend got time warner phone she had to ditch her fax machine and that was something I had never thought about before with vonage and the likes. It would be nice if they could come up with products to work with the digital services, maybe in the future they will. Mary
I am sorry to hear about the incompatibility with your medical device. At the currently the only solution would be to make sure we switch the service from the FIOS back to the copper line service. Have you already had the switch back completed? If not and you need further assistance, please send me a private message.
Most faxes and phone modem devices do work with FIOS. Probably not all. If using FIOS Digital Voice, remember that you need to add 1 and the area code to all numbers.
If it were a simple as modifying the number being dialed then that would have been found out when the medical company had spoken with Verizon. Then there wouldn't be anything we would have to modify and would just have the doctor modify the dialing number. That is a really good point to bring up though. Also to add to it, area codes must also be included even for local numbers.
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