When away from home three days ago, I called to let my family know where I was. The message I received on the phone said I had reached someone else entirely! After investigating, I have determined that since then, when anyone calls my home phone number, they are routed to a completely different person in a completely different town. I called my home phone number today and reached this person. We discussed the problem. She indicated she was receiving a bunch of calls from people she did not know. She also said her phone service was somehow connected with Google Voice; a service I do not use.
The results are: 1) When anyone (including myself) calls my home landline phone, they are directed to this different person. 2) I cannot receive calls, many of which are urgent, business, or medical related. 3) I have no working landline phone. 4) People who want to reach me cannot get me at all; they get this other person! 5) The other party is also receiving calls that I should be getting.
I have waited LONG periods of time to try to get Verizon to help. Reps simply do checks on the line and tell me nothing is wrong -- BUT SOMETHING IS WRONG!
I need a direct, HUMAN BEING TECH SUPPORT PERSON TO COME AND FIND OUT WHAT IS GOING ON!
Beyond that: Verizon -- listen up! I am a writer, editor, and broadcaster with over 30 years experience -- I intimately know the value to clear communication, and the vital importance of business/customer relations. IT IS VITAL that each and every customer be able to EASILY ACCESS repair services WITHOUT having to wait for hours to get through to someone for help. I suggest a "triage" system which will sift out the urgent needs from the routine situations so that communication can be restored in a timely fashion. Take a cue from the medical profession. I think you'll find it will make things more efficient and effective.
MEANWHILE ... I guess it's back to the long-waiting-on-the-phone situation...
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