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Where is your customer service?

I had a repair appt today to replace a defective jack in my bedroom. First they told me they would be there 9-6, then it was 8 - 5 and then 8-8.  Guess what they never showed up and when I called them they said it was because it was an outside wire problem.  When i told her it was my jack, she said the ticket was written wrong.  How hard is it to write up a ticket saying it is a jack. 

You all are a bunch of **bleep** who have a monopoly and do not care at all for your customers.  I wasted a whole day waiting for someone who was never going to come anyway.

  I am going to cancel my landline so i don't have to deal with you anymore.

Re: Where is your customer service?
Specialist - Level 3

I'm so sorry for the frustrating experience you've had today! There are few things as maddening as waiting for someone who doesn't show up and this certainly doesn't reflect the level of care that we at Verizon like to see.

I'll see that you post is escalated so we can get to the bottom of this and get you rescheduled as needed.

Thank you,

Re: Where is your customer service?
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Re: Where is your customer service?
Customer Service Rep

Hi crazed,

We've closed your private case thread because we haven't heard back from you for an extended period of time. If you still require assistance, please create a public posting in this thread and we'll get right back to you.

Thank you,