Why a five-day delay to fix a problem you caused?

[GS-Scooter]

This morning we discovered that we have no dial tone. If I try calling our land line with my cell, I get connected to a completely different number, which to me would indicate that one of your techs has inadvertently crossed our lines.

When I submitted the repair ticket, I was told that the earliest time a tech could come out to resolve the issue is Monday the 30th (five days). Waiting that amount of time for a resolution to a problem you created is simply unacceptable. I'd like to know what has to happen to get this resolved in a more timely manner.

[smith6612]

Verizon in most areas is supposed to repair your Telephone service or attempt to fix it within one day. If they won't fix it or attempt to fix it within a day complain to the PUC as they're not meeting regulation standards.

Perhaps consider this article: http://stopthecap.com/2012/05/02/new-york-accuses-verizon-of-abandoning-quality-landline-service-its...