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Why did Verizon my Auto Pay?

I have Auto Pay (for over 1 year). Verizon occasionally sends an e-mail to see if you still want Auto Pay and I have responded to all that I have seen -- should not be happening!  I must have missed one, because my March Bill was not paid, and I paid both March and April bills yesterday.  Along with a $5.00 Late Charge!  I would like for the delinquency to be removed and the $5.00 Late Charge returned -- is that possible?

Also, I have setup Auto Pay and I want it to continue...

Re: Why did Verizon my Auto Pay?
Champion - Level 1

You will need to contact the Billing Dept. by calling 1-800-verizon.

Re: Why did Verizon my Auto Pay?
Contributor - Level 2

even you set up AUTO-Pay,  you can pay any amount and anytime you want, avoid late payment  charge and damage your credit report.