Why no Digital Voice?

[ocean25]

I've been trying to get Digital Voice for almost 4 years and it says I have it on my account info, however I don't and when I called they said it's not available in my location, but my neighbor has it?

[ramsey76]

If you have an older ONT ( the box on the side of your house) then it may nor support digital voice.

You can ask Verizon to upgrade it for you

This might also work, upgrade to a higher internet speed ,  a newer  ONT is required

After you get the new ONT, you can downgrade your internet speed

[ocean25]

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@ramsey76 wrote:

If you have an older ONT ( the box on the side of your house) then it may nor support digital voice.

You can ask Verizon to upgrade it for you

This might also work, upgrade to a higher internet speed ,  a newer  ONT is required

After you get the new ONT, you can downgrade your internet speed

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   I'm in a complex with several other units. All have internal ONT's - Just renewed for 2 yrs and

   was told tthat hey checked and digital voice *was* available. We have Quantum 50 and plan

   on keeping it. The person down the hall has digital voice and same ONT as we have ?!?!

[ocean25 · Accepted solution]

I just spoke with a tech and he just switched it on - all is fine now!

[ramsey76]

My understanding is that if you the higher speed ONT , then you get digital voice

we had an older ONT ( we were the second FIOSin our town) and we upgraded to the higher speed and we ordwered digital voice the next day,