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Wiring from Pole to House Down

There's been alot of wind this week and I discovered that the fios and phone lines are now dragging on the ground.  Connections are still good at both ends, internet and cable still working.  How does a person report this and request a repair ticket?  I've been all over the Verizon site but there is nothing obvious, no number to call, etc.  Does anyone have a telephone number to submit a repair request? 

Thanks for the help.

Re: Wiring from Pole to House Down
Contributor - Level 2

Hi keez,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.