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I won't even get into why it shows that I have 0 minutes for this month allowance and I've only used 134 out of the 500 authorized under my plan.
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Notes: Please allow up to 48 hours for usage/call information to be displayed. Partial month minutes of usage are pro-rated.
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The difference in your usage is more than likely because the international minutes you used on the start of your next billing cycle (August) were added to end of the previous billing cycle (July). Unfortunately that is the way VZ works, and it is wrong as far as I'm concerned. You should make a complaint about it. The international minutes should coincide with the billing cycle. The way VZ does it causes you to pay more for your minutes because it can cause you to go over the 500 minutes that are part of the plan.
Speaking to a representative will not help. I've tried and have gotten nowhere. This is an unpublished policy that should be stopped.
I am facing the same trouble. I called Verizon two times reporting the issue. So far no reaction. They told me that the issue will be solved a.s.a.p. and someone will call me within the next 10 days.
I will cancel the World Plan Service by the end of next week if I don't receive further info to avoid further surprises with my bill.
What kind of a company politic is this? Are we in a developing country?
It seems that verizon customer support is not able to fix the problem.
I talked to verizon two times hanging on the phone for more than 30 minutes.
They entered my pc to find out details but more than writing a ticket did not happen.