I cant pay my bill online because the website has the wrong account number and says that my billing information is not available.
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I have the same problem. When I log in wrong account number comes up, all my payment history has been wiped out, says my account is disconnected and no billing information available. I have been on phone for 2 hours with verizon and they have sent me back and forth between 5 departments and no one has helped, except for the Technical Department. This rep contacted his supervisor and stayed on with me a long while but still couldn't resolve the problem, although he really tried. This is a major problem. Verizon website has been damaged by someone inside Verizon. They need to reassociate my ID with my proper account--this is what the rep from the Technical Department said. A fios order number comes up on the page and I do not even have fios. I have been using online billing for years and never had a problem until this month. And from what I understand others have called in to E-Center with same problem and no one is getting any help. I went from E-Center who said my current account number no longer existed to Financial Dept. who confirmed my correct account number still exists and is associated with my account. I got back to E-Center who sent me to Fios Dept. who had no record of an order that is on my account page, then I was sent to Technical support who tried speaking with supervisor. No one could help. He advised me to call back tomorrow to customer service. This is very frustrating so PLEASE CHECK THIS OUT VERIZON REP---your website has major problems!!!
Hi carr,
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