billing question

[japrice2000]

billing question for my mom

[LawrenceC]

Hi japrice2000,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

[japrice2000]

is there a hooked up were a private page to talk on can you send me a link for my mom

[LawrenceC]

You can also reach Verizon support through the options available at Contact Us.

[japrice2000]

i used that dept all ready and the phone number but either did not help can you have a agent help

[ElizabethS]

I'm sorry but there is no further assistance we can offer you.  Your private support case was marked resolved, and while it's unfortunate that the resolution was not what you hoped, there is no other department to which the issue can be sent.