customer service complaint

[samam]

I filed a service ticket on 7/3 for static on a landline. I have a date for resolution by 7/12, At the time that I filed the ticket, the static was bad, but the phone could still be used. Since I filed the ticket, the static has gotten significantly worse so that I can no longer use my landline and am paying for a service that I cannot use. I have spent hours on hold with customer service and not yet spoken to anyone! In addition, I called this morning several times. When I finally get to the service calls - I get a pre-recorded message in Spanish! I do not speak Spanish and while I have no problem with having an option to hear a message in Spanish - it should NOT be the only option! Need less to say, I am frustrated beyond belief with the this awful customer service! I need to have the date for repair moved up to either today or tomorrow. This is my mother's phone - she is 82 years old and is NOT in the best of health - and now she is without phone service. And before you ask, she does have a cell phone, but also gets bad reception on that in her location (yep - you guessed it -she has Verizon Wireless!)

[CallanP]

“Just a friendly reminder, this is a forum where users help other users.
It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via email or live chat at: http://www.verizon.com/contactus

Choose “Live Chat.”

If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

[KaLin]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hi Samam--

Since we haven't heard back from you, were going to close this private support case. If you still need assistance, please open a new case.

Thank you!

Amera_VZ