drilling down to manage services is difficult

[johnv1]

I find it most aggravating to drill down to Fios digital voice or the DVR manager..   After logging in I find myself battling sales pitches for services some which I already have  (suspect this is by design).   Bookmarks to FDV don't seem to work since you have to sign in first and spend a minute or 2 and repeat the process again.  I guess I just find your website as being non-intuitive and just too busy or scrambled.  Please do a better job of distinguishing among users who are content with the services they have (you think this would be "My Verizon", those who want more, and simply prospective customers.

[Hubrisnxs]

if I sign in and click email, news, & TV, and then on the following page click my dvr again, it takes me right to my dvr where it says 

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DVR Manager

Choose the Set Top Box you want to manage.

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Does that work for you?