fios digital voice number of rings

[vmgancie]

No matter what I set the number of rings to on digital voice answering the phone still rings anywhere from 6 to 11 times. Fios reps have worked on this for a total of two hours and still no change. 

If I go online and change # of rings to 2 or 3, it will last one or two calls at most then revert to 6 or more rings.

Any help?

[AJR8]

This has been happening to me intermittently.  I have contacted Verizon about this at least three times.  Hopefully this last contact will get something done.  you are not alone!