landline

[justme110]

I want to downgrade to basic phone with no features. I have been having trouble with it. U can't do it online & I tryed with the live chat & that was a joke. Can someone help?

[AnnieS1]

Hello justme1,

While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.  You can contact support directly at http://www22.verizon.com/Residential/Support/ContactUs/.

Regards,

AnnieS

[cletis80]

I just tried to do that also and was told I had to call the service center to do it. For some reason it is not available for me to do online the chat rep said. I guess that's the only way, then they can try to talk me into more stuff instead of get rid of stuff.

[tns2]

The contact us info does include phone numbers.  And yes these types of changes almost always need to be by a call to them.