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long-standing billing issue
tivosquirrel
Newbie
‎02-07-2015 01:39 PM
I've paid all my bills but Verizon continues to say I'm several months past due. I'd spoken with an agent here who said they'd follow up. My username was different but your system wouldn't send me a new pass. Anyway, I can't call Verizon due to disability and no email is provided.

Could you please either give me an email address or have a billing specialist contact me? Verizon shows $128 past due and I show payments of $120+. I never paid late charges as I always paid on time.

Thank you
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Re: long-standing billing issue
LawrenceC
Moderator Emeritus
‎02-07-2015 01:55 PM

Hi TivoSquirrel,

What username did you use to post your original issue?

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Re: long-standing billing issue
TivoUser
Newbie
‎02-07-2015 06:46 PM
SickSquirrel. I can't login so can't check the old messages to contact the support person
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Re: long-standing billing issue
LawrenceC
Moderator Emeritus
‎02-07-2015 08:14 PM

Hi TivoUser,

Is this related to the billing issue that was escalated to Private Support last November, HERE?  That looks like it was determined to be a wireless billing dispute, and you would need to contact Verizon Wireless to resolve that.  These forums are able to assist with Residential matters only.

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Re: long-standing billing issue
TivoUser
Newbie
‎02-08-2015 06:00 PM
I have no cellphone with Verizon. I have a wired plug that I plug my Tivo into. I could use it for a corded phone. I've got five or six payments not showing up. And yes, that was my post months ago about this. I don't know who determined its a wireless issue but they're wrong.
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