New DSL install for modem only12/31. Today my landline went dead after having a whistling noise. (1/3/14). I've checked service box. Exterior line is dead. How can I notify service?
Richmond, VA, 23223
Hopefully you reached someone by now. Remember this forum is peer to peer and not really a way to contact Verizon.
Try this page http://www.verizon.com/Support/Residential/phone.htm
Or call using another phone 1-800-verizon
Verizon was very prompt and helpful. I switched to FIOS and am waiting for an intallation. Thank you all for your help.