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I have dsl/internate connection but no dial tone.
I visited
https://www.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=WebNoDialTone
and run the test. The progress bar cycles for a while and then disappears but the message
(This test can take several minutes to complete)
remains for 1/2 hr or so (more than 3 or 4 minutes)
I click the in home agent link and it recycles forever.
I can't ge to the schedule appt or create ticket until the test completes. (so, never).
I'm hoping verizon is reading this and will contact me. Please.
Equipment Issues | Schedule Appointment | Create Ticket |
(This test can take several minutes to complete)
Solved! Go to Correct Answer
Thanks for your reply. I started by chatting but when they found out it was a landline problem they sent me to the page that starts with testing your line remotely. That test never completed.
I couldn't call in because my phone didn't work.
I couldn't get a repair ticket because you had to complete the online test first.
I eventually started another chat and the person I chatted with agreed to call for me and create a repair ticket. They found out there was trouble in the area and it wasn't just my line.
A perfect end to the story: a couple days later I got a phone call from Verizon telling me my line was working. Then I got an email asking me to fill out a survey. I clicked on the response and it took me to an invalid URL.
So it goes.
Hello will2pwr,
While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly using the Support Page or Contact Us.
If you have a NID (Network Interface Device) open it up and plug a working phone in the test port. If you do not have dial tone contact Verizon repair to send out a technician.
If your connection is dropping the test results will not return. You'll have to call in.
Thanks for your reply. I started by chatting but when they found out it was a landline problem they sent me to the page that starts with testing your line remotely. That test never completed.
I couldn't call in because my phone didn't work.
I couldn't get a repair ticket because you had to complete the online test first.
I eventually started another chat and the person I chatted with agreed to call for me and create a repair ticket. They found out there was trouble in the area and it wasn't just my line.
A perfect end to the story: a couple days later I got a phone call from Verizon telling me my line was working. Then I got an email asking me to fill out a survey. I clicked on the response and it took me to an invalid URL.
So it goes.
Thanks for your reply. I was having trouble contacting Verizon.
My phone was out of order. I couldn't call in.
verizon push yout to Fios, they do not want to fix it