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no landline service since 2/13/15

A trouble ticket was opened on 2/14/15 and at 1:34 pm on 2/21/15 the repairman informed me that he has no access to the terminals. I want to make sure that the bill will be adjusted to reflect no phone service for whatever time it takes. This interruption in service happens two or three times a year and it's frustrating.

Re: no landline service since 2/13/15
Master - Level 1

You have to wait for your line to be fixed first. Then you must call Verizon and ask for the billing department and they will credit you for the whole days that you have been out of service.