Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
no more drama

can anyone please tell me if there is a penalty for canceling phone service? also if phone service has been disconnected why am i still being charged? my phone service was disconnected on the 14th(long story) and was supposed to be established in my new residence on the 16th. it is the 25th have been trying to get it established all that time  and i still do not have phone service but im being billed for going with optimum voice. enough is enough already. i feel i shouldnt have to pay for non existent service.

Re: no more drama
Enthusiast - Level 3

A penalty is dependent on your contractual terms of agreement.  Please go to the link below to secure the account.