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no phone dial tone. DSL computer OK.
FILIPPA1
Newbie
‎08-13-2018 03:13 PM

No phone dial tone.  DSL computer OK.  90 years old.  How do I report the problem to Verizon and get phone service again — since I can't telephone them them!  I need the phone for emergency purposes. 

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Re: no phone dial tone. DSL computer OK.
Edg1
Super User
Super User
‎08-13-2018 03:53 PM

Log into the support page on the Verizon website and start a chat they will be able to schedule a technician. 

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Re: no phone dial tone. DSL computer OK.
LawrenceC
Community Manager
Community Manager
‎08-13-2018 04:11 PM

Hi FILIPPA,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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