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no phone service for 2 weeks

I have no phone service for over 2 weeks at my home and each time they send someone out they say that someone else will be at my home the next day to complete the service, but that never happens

how do i get someone who will take care of this very serious issue.

the cell service is my area is spotty

Re: no phone service for 2 weeks
Community Manager
Community Manager

Hi AndyDrew,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.