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no phone service for entire holiday weekend for senior citizen

Phone service went out over 4th of July weekend and finally partial service on Sunday and better service on Monday, however there is static noise in the line and verizon acts like that is all right.  There are bushes in alley that have grown so large that they are pulling wires down from their sheer size. 20 years ago the alley was maintained and kept clear, times change and now I can't remember the last time the alley was cleared...if verizon don't do anything about this stretch of wires between the 2300 block of Wilder/Gerritt Streets (South Philly) they will when they fall. Just a heads up to future problems.