no service to landline for 4 weeks

[blackrock1]

I have had no service to my landline for 4+ weeks. A technician was suppose to show up and fix the problem from the street. I waited all day and nobody showed up. This was 12/21. I called and was told that the technician said they fixed the problem, I told the customer service person that nobody showed up and the problem was not fixed. After another 10 phone calls, I was told that another technician would fix the problem on 12/26. Nobody showed up for that either. I called another 10 times and was hung up on 4 times, and transfered another time and disconnected . I called again yesterday 12/28 and I was told there was an appointment for someone to come to give us digital installation, nobody every told me that nor did I ask for it. Then I was told that copper wiring  was being phased out and that's why nobody fixed it. So why did I need to appointments for a service nobody was going to fix? I need to know what is going on.

[LawrenceC]

Hi blackrock,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.