Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
no setup info
Enthusiast - Level 1

Got the triple package in November Fios TV/internet/freedom phone

 I am a new customer and I am SO UNHAPPY!

I got the fios tv & internet and the freedom landline phone package and never got ANY INFORMATION on how to set up emails or router or what the phone package includes and how to access voice mail - even though I have asked via email and phone several times now!

I was sent a phone # to access voice mail and when I put my "password" in it tells me to call back when I remember it and hangs up!

I REALLY hate this.....

Re: no setup info
Contributor - Level 1

disgustedUser...Sorry to read of your distress, please send me a private message with your Billing TN so I can pull your information and get those materials to you. Thank you!