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problem getting a technician out to my house
yrachel
Newbie

my telephone box has fallen off it's mount on the exterior, back of my house. the box is actually dangling by the wires. every time it rains or snows or the wind blows hard i lose dial tone and dsl. i've opened online trouble tickets, including notes about the box hanging by the phone wires, several times. each time, a few days later on the day of the scheduled technician visit verizon runs remote diagnostics indicating the line is working at that time and i receive a message stating that my ticket has been closed. short of gluing myself to the weather channel and opening a ticket three days in advance of predicted bad weather, how do i get someone out to my house to replace/repair the verizon box that should be mounted to the building??!

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Re: problem getting a technician out to my house
ElizabethS
Champion

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: problem getting a technician out to my house
Verizon_Support

yrachel,

We have closed your case out due to no response from you. The ticket that we created is noted that the issue has been taken care of. Feel free to make a new post anytime you need our help.

- Jose_VZ

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