Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
"Fast Ticket" has taken 4 months, no resolution
NoHappyCustomer

I have been trying to have our recently-purchased cabin phone line re-connected since the end of April. I have provided the previous owner's names, and the phone number that used to be connected through Verizon at that location. The Verizon engineering department has failed to follow up and match the address with the local 911 system. I think Verizon needs to re-name the term "Fast Ticket," as 4 months is by no means Fast.  I can't speak to a live person at the 800-VERIZON number, because I don't have an existing account and there's no way to bypass the automated part to tell them that I'm trying to SET UP an account! Tried online customer support chat, and chatted with 4 reps, none of whom could help me. Beyond frustrated with Verizon right now!

0 Likes
Re: "Fast Ticket" has taken 4 months, no resolution
LawrenceC
Community Manager
Community Manager

Hi NoHappyCustomer,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

0 Likes